Respond credibly to external questions about your AI.
Have a credible answer ready whether the question arrives as a one-off enquiry or as an ongoing public position your customers and partners can check anytime.
Why an external-facing position matters
External parties have started asking. An OAIC information notice, a customer due diligence questionnaire, a partner asking how you govern your AI use, a journalist enquiry, an MP's office asking about a specific concern, a counterparty doing pre-acquisition checks. Each of them wants a credible answer about what your organisation does with AI and how that is governed.
Compiling a fresh response for every request does not scale. The work this journey describes is two-sided. On one side, set up a public-facing position your customers, partners, regulators and the public can rely on. On the other side, respond to specific requests with that position as the anchor rather than starting from a blank page each time.
Configure what your Trust Centre publishes
You decide which elements go on the public surface. The summary of AI use (count of systems by category, risk level distribution, frameworks aligned to), the published AUP and transparency statement, the most recent board report executive summary after redaction, the incident response policy, any certifications held or in progress. Aicura draws the content from the register, the policy library and the assessment summaries automatically, so the published position reflects current state rather than a stale snapshot.
Draft the public narrative
The "how this organisation approaches AI governance" section gets drafted from Aicura's anchored content. You take it through internal review, get executive sign-off and refine the framing for the specific audiences you most need to reach. Different audiences read the same page differently, and the wording matters.
Publish the Trust Centre at your trust domain
The Trust Centre goes live, typically on a trust subdomain. From that point, customers, investors, partners and the public have a current view of your AI governance position they can check anytime. Each published version is anchored, so prior versions remain verifiable.
Respond to specific queries with the surface as the anchor
When a specific request arrives, the response starts from the Trust Centre rather than from a blank page. For an OAIC information notice, you draw on the register, the risk assessments and the published transparency statement. For a customer due diligence questionnaire, you point to the Trust Centre and supplement where the questionnaire asks for specifics. For deeper requests, time-limited access grants give the external party scoped access to additional evidence beyond the public surface.
After the Trust Centre is live, your external position is a current artefact rather than a fresh assembly for each request. When policies update, the Trust Centre updates. When new frameworks are adopted, the page reflects it. When an OAIC notice or a customer DD questionnaire arrives, the response starts from the published position rather than from a blank page. The maintenance overhead becomes a bounded part of the work rather than a recurring scramble.
Frequently asked questions
Who actually asks organisations about their AI?
An OAIC information notice, a customer due diligence questionnaire, a partner asking how you govern your AI use, a journalist enquiry, an MP's office raising a specific concern or a counterparty doing pre-acquisition checks. Each of them wants a credible answer about what your organisation does with AI and how that is governed.
What is an AI trust centre?
A public page where your organisation sets out its AI position, covering a summary of AI use, the published acceptable use policy and transparency statement, and whichever other elements you choose to publish. Aicura draws the content from the register, the policy library and assessment summaries, so the published position reflects current state rather than a stale snapshot.
How should we handle a due diligence questionnaire about our AI?
From a standing position rather than a blank page. With a public position in place, the response to a questionnaire, an OAIC notice or a partner query starts from what is already published and current, which keeps answers consistent and the effort bounded rather than a recurring scramble.
Start the work in Aicura
Aicura supports this work from the register that anchors it through to the documents and records it produces, with your people reviewing and approving everything along the way. It is guidance, not certification, audit or legal advice.